Privacy Policy

Nour Hope Counseling

Effective Date: 01-01-2026

Nour Hope Counseling is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or engage in counseling services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name

Email address

Phone number

Date of birth

Billing and payment information

Emergency contact information

Health Information

Mental health history

Intake forms and assessments

Session notes and treatment information

Information shared during counseling sessions

This information may be collected through intake forms, client portals, emails, phone calls, telehealth platforms, or in-person sessions.

2. How We Use Your Information

We use your information to:

Provide counseling and mental health services

Schedule and manage appointments

Communicate with you regarding services

Process payments and billing

Maintain clinical records

Comply with legal and ethical obligations

We do not sell or rent your personal or health information.

3. Confidentiality and HIPAA Compliance

Nour Hope Counseling complies with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Your information is kept confidential and will not be disclosed without your written authorization except in the following circumstances:

Risk of serious harm to yourself or others

Suspected abuse or neglect of a child, elderly person, or dependent adult

Court orders, subpoenas, or legal requirements

Coordination of care with your consent

4. Telehealth and Electronic Communication

If you participate in telehealth services:

We use secure, HIPAA-compliant platforms when possible

Electronic communication carries inherent privacy risks

You are responsible for participating in sessions from a private location

Email and text communication should not be used for emergencies or sensitive clinical matters.

5. Website Use and Cookies

Our website may collect limited non-identifiable information such as:

IP address

Browser type

Pages visited

This information is used for website functionality and analytics. We do not use cookies to collect personal health information.

6. Third-Party Services

We may use third-party services (e.g., scheduling systems, payment processors, telehealth platforms) to support our operations. These providers are required to maintain confidentiality and security standards consistent with applicable laws.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. However, no system can guarantee absolute security.

8. Your Rights

You have the right to:

Request access to your records

Request corrections to inaccurate information

Request restrictions on certain disclosures

Receive an accounting of disclosures

Request a copy of this Privacy Policy

Requests must be made in writing and may be subject to legal limitations.

9. Record Retention

Client records are retained for the period required by state and federal law. After this period, records are securely destroyed.

10. Children’s Privacy

Our services are not intended for children under 18 without parental or legal guardian consent. We do not knowingly collect information from minors without appropriate authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. Continued use of services indicates acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or your privacy rights, please contact:

Nour Hope Counseling